Refund policy

1. REFUND POLICY

Plain bags (standard stock items) If you change your mind, contact us within 14 days of delivery. Unused bags in their original, unopened packs can be returned for a refund, less the cost of return freight. Return shipping is at your cost unless the goods are faulty or we sent the wrong item.

Printed bags (custom orders) Printed bags are made especially for you, so we can’t accept returns or give refunds if you simply change your mind, or if the artwork you supplied and approved prints as expected. Please check your artwork and proof carefully before approving it.

Faulty or incorrect orders Your rights under the Consumer Guarantees Act 1993 are not affected by this policy. If your bags arrive damaged, faulty, not as described, or different from the approved proof, email us within 7 days of delivery with your order number and photos. We’ll reprint, replace or refund, whichever you prefer where the law allows.

How to request a return or refund Email sandy@gratpak.co.nz with your order number. Approved refunds go back to your original payment method within 5–10 business days.